More primarily market research testimonials

"On behalf of Circle International, I would like to express our appreciation for the excellent work provided by EMA for the Circle Portland Strategic Customer Satisfaction Survey. The feedback from customer representatives whom you interviewed has been positive. In this regard, the comments noted the professionalism of the interview as well as the comprehensive nature of the questions. We are pleased with the final reports, which capture the full interview as well as the document identifying the key points of interest or concern. The report designed for the customer participants was right on target which shares different points of view without compromising identities or companies. In summary, the end product more than satisfies the expectation. The reports will be valuable in developing enhanced services to our customers. Additionally, this process demonstrates to our customers that we care, we listen and, most important, we are unafraid of involving an unbiased professional to solicit information for improvement."

Dan Bonker, Director Strategic Accounts and Operations

Circle International, a Division of Eagle Global Logistics

"EMA's Customer Satisfaction Survey helped us to uncover a number of new opportunities to improve the level of customer service and satisfaction our clients receive. They were very professional and detailed in every respect of our dealings with them."

Patrick Cooney, Western Region Manager

Circle International, a Division of Eagle Global Logistics

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